IO Phone Recording Notification conflicts with making calls to iPhone users
Apple released a feature recently where iPhone users can have calls screened by an AI agent that asks "who is this" and then transcribes the caller's response for the recipient to read. For IO Phone users with recordings turned on, the recipient sees that the call is coming from "this call may be recorded..." because of the recorded warning that the recipient of an IO phone call hears before the call is actually connected with the caller.
I understand the need to ensure that people know they're being recorded, but the way it's being done currently causes a few problems, this being one of them. Is there any way we can customize the recording notification (ie. "This call from Best Bounce House Company will be recorded..."), or manually turn it off for one call, or even have the alert recognize the standard iPhone answering system and not play until after the recipient is connected?
The same problem
I like the idea of at least a custom message, "your call with Best bounce will be recorded. And I will also put in on this ticket the ability to be notified aftersomone answers the call, to make a sound that we've been connected instead of a moment of silence.
I like the idea of at least a custom message, "your call with Best bounce will be recorded. And I will also put in on this ticket the ability to be notified aftersomone answers the call, to make a sound that we've been connected instead of a moment of silence.
I have developers looking into this further and will advise when we have an update.
I have developers looking into this further and will advise when we have an update.
We will be working on this soon.
We will be working on this soon.
We've had issues with this also... our customers have reported that they call in, hear the default message (that cannot be changed) and hang up because they assume they dialed wrong. We would LOVE to be able to just incorporate the notification into our standard outgoing message "Thank you for calling Hero's Party Experience. This call may be recorded or monitored for quality assurance and training. For sales....." (etc)
We've had issues with this also... our customers have reported that they call in, hear the default message (that cannot be changed) and hang up because they assume they dialed wrong. We would LOVE to be able to just incorporate the notification into our standard outgoing message "Thank you for calling Hero's Party Experience. This call may be recorded or monitored for quality assurance and training. For sales....." (etc)
I've given your feedback to developers and it's being reviewed further.
I've given your feedback to developers and it's being reviewed further.
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