salesrep_cellphone template variable is empty

Andrew K. shared this problem 2 years ago
Solved

We have several templates that use salesrep_cellphone and recently noticed that that variable always populates empty.

Example templates:

  • Email template 80835
  • Packing list template 1869

Comments (5)

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1

Could you let me know the names of each template? Certain variables only work on certain templates...this may be the case on this one...

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The name of packing list template 2229 is “Test”.

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I’ve investigated this more and the problem is actually that salesrep_cellphone is considered empty by empty(…). Example packing list template (2229):


e0a1478588a1cb2feaf38db2fe104150


and its output (lead 1243118):


2cacfa617141208eda7cb493973a3aa9


I tried clicking the edit button on the problem description above but the website responds with “No permissions to view this page!”.

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FYI your comment from “5 days ago” has been invisible to me until now. I got the email notification about it but the website showed 0 comments so I figured you’d deleted it. I don’t have a screenshot from back then but this is what I saw immediately after posting my comment:


45a89641979523adf40b51be0bf0a0e5


and this is what I saw after reloading the page:


004628190418b682d3201c6f169a3093

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Also this is a confusingly ominous thing to show when clicking “reply”:


d7d5ce6730f2476538d7d6a13f720a0c

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I do have a ticket in for this...it looks like the "empty" variables are working for everything except the phone numbers...I will keep you posted.

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