Changes to Automations
Answered
We have several workers and other admins with Event Hawk that have access to make changes,
Friday, Feb 6 a customer
#57462503
requested a Winter100 discount and their cost for the event was totally eliminated. They called.I attempted to duplicate their event contract from last year and change the dates to a current request for Feb 2026. The system would not allow me to create a new quote without adding the Winter100 discount which eliminated all customer cost.
I immediately assumed that the problem was in the automation. Sure enough, the automation had been changed from $ 100 to % 100.
Is there a way to research how and when that change occurred?
The same question Access denied
Hello Tom,
I've checked our user logs and can see that Promo for Winter100 was adjusted on 2/6/26 at 5:51 PM from IP address 97.71.241.114 (likely when you updated it to be $100 off). Before that the last time it was adjusted was 1/28/26 at 5:42 PM and 6:17 PM from IP address 112.206.100.237 but that is all we can see is that is was edited but not the change that was made.
Hello Tom,
I've checked our user logs and can see that Promo for Winter100 was adjusted on 2/6/26 at 5:51 PM from IP address 97.71.241.114 (likely when you updated it to be $100 off). Before that the last time it was adjusted was 1/28/26 at 5:42 PM and 6:17 PM from IP address 112.206.100.237 but that is all we can see is that is was edited but not the change that was made.
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