Lead setup start date/time and end date/time is always the same

isabelle A. shared this question ago

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Hello

I use those two column in a report and state and end is always showing the same time which is not the case in any of those leads.

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Comments (2)

Chad B. ● 14 months ago

This could be wrong but you may be looking at a funky variable. I think it's because they haven't been routed yet. I attached pics of mine. once a lead is routed it will show the correct time. Before it's routed it pulls the setup window variable (not sure why the end time shows the start time but🤷‍♂.

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Susan M. ● 14 months ago

What report is this?

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isabelle A. ● 14 months ago

The report is called ''Dates''

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Susan M. ● 14 months ago

So I ran it for confirmed events for the next couple weeks...and it only had 3 set up dates set...for the same times. I clicked on the leads though and they were all right?

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isabelle A. ● 14 months ago

It is not the lead setup window start and end that i am having trouble understanding it is the lead setup start and end.

If you take lead no#13062527, the setup start should be on the 23th at 12h and end the 23th at 12h45 not 09:00 to 09:00 like shown below ?

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