Customers unable to complete the payment and quote form issues

Yoann L. shared this question 4 hours ago
Need Answer

Hello Sir,


My previous ticket URL is not working at the moment, I have raised certain concerns regarding customers are not able to pay for monsterball.com.au, and facing issues in quote form in monsterballsydney.com.au.

let me share the previous ticket URL here for your reference - https://rental.software/support/topic/1169550-payment-issue


Here is the payment link which is not working - https://monsterball.com.au/io_contract/?io_name=Monsterball+Amusements+%26+Hire+-+Quote+Re&uid=3OLSf0Er9gLWfq&cuid=tpkf08lLKGR48&qid=56429439&cid=52554641&ctrid=7008867


Following up on my earlier requests and thank you again for updating the checkout settings. The links now seem to be pointing correctly to the live site. However, customers are still unable to complete payments, as the card payment fields are not displaying on the checkout page (screenshots shared earlier). Could you please advise on how to resolve this?

Additionally, could you validate the same setup for our Sydney site as well: https://monsterballsydney.com.au/. Customers there are also unable to view the online quote, and we currently need to send quotes manually via PDF (reference link and screenshots already shared).

Lastly, please let me know if there is an option for urgent support or a direct contact method (email, call, or WhatsApp) for quicker turnaround when needed.


We are facing such issues from so long, can you please take this on priority and help us to sort this asap?


Thanks

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