Customers unable to complete the payment and quote form issues

Okay noted with thanks

Our dev says we are still getting this error on contract page:

Failed to initialize Apple Pay: Method unsupported: Your website's domain is not registered for use with Apple Pay. See: https://developer.squareup.com/docs/web-payments/apple-pay#production-configuration

Have you tried that link w/ Square to be sure it's configured correctly?

Hi, We need card payment working perfectly.

Customer are not able to use card payment, can you please help us to solve it?

OR do you mean that by configuring Apple Pay with domain, will sort out the card payment issue too?

As per the given contract URL as below, we want our customer to pay easily by card payment -

https://monsterball.com.au/io_contract/?io_name=Monsterball+Amusements+%26+Hire+-+Quote+Re&uid=3OLSf0Er9gLWfq&cuid=tpkf08lLKGR48&qid=56429439&cid=52554641&ctrid=7008867

Awaiting for your response.

Yes, this is to fix the configuration w/ Square so that the customers can pay from contract. Please Click on the link above and follow Square's instructions

Hi, We tried connecting Square again using the “Sign in to Square” button. After signing in, we were prompted to allow certain permissions, which we approved by clicking “Allow.” then it's redirected to the IO payment settings, so Square appears to be connected correctly. In IO, we also selected the Perth location, and our website URL is set there. Can you please help us with your advice on why the payment method is still not showing even after this setup?

We have also created a loom for the same, can you please check and guide us for it?

https://www.loom.com/share/40fd1c2eab4c4b8aad6777be20e7d534

It ddoesn't look like this is an error w/ login in IO merchant services. This needs to be fixed w/ these instructions from Square: https://developer.squareup.com/docs/web-payments/apple-pay#production-configuration

we have connected apple pay as well as per last comment but still it is not showing payment methods

The devs did a refresh now and you should be good to go

No it's still not working.

Could you please check the code for our CONTRACT PAGE & HIRE for Perth and check it against DARWIN as it's working for DARWIN. Or our invoice is working so customer can pay through Square there but not on the contract agreement.

We also discussed with your support team on a call today, so awaiting for their response

Hello Gabrielle,

Thanks I have sent an email with some more things to tweaks please. :)

Hello Gabrielle,

Could you let me know if you have received my email and where we are at with this please?

Thanks

Hi Yoann,

The issue with the payment section on the contracts has been fixed. The items I covered with Marie during the support meeting were also corrected either during the meeting or next day. Could you please advise the outstanding issues so I can look further into them?

Hello Gabrielle,

Marie here :)

I have replied to your email with some more notes and questions. Please see below :

-The Google Pay logo disappears after a little while and becomes just a black button. Could we adjust this please? (Screenshot attached)

-We also tried to add Apple Pay through the document the support team shared but it's not working: https://developer.squareup.com/docs/web-payments/apple-pay#production-configuration

--> Any advice on what we need to do there?

-Also the text in red in the screenshot mentioning the surcharge fee is pretty big, can we make it smaller and remove the extra $ on the side?

--> If this is something we can change on the code itself could you please let us know and will do it.

-Could we change check payment to bank transfer? and have the following info underneath:

Acc. Name: ByProgress Pty Ltd

BSB: 036-306

Account : 428522

-Is it possible to ask the devs to know what they have done to fix the payment issue? So if we have an issue we could ask our developer to look into it.

-We have quite a lot of documents in the document center. Is it best practice to tidy this up and is it safe to remove the other documents or is it going to break something up?

I am thinking of those ones (screenshot attached) and only keep the Monsterball Amusements & Hire page groups.

-We had some glitches and issues lately with our quote urls in our other locations (first Sydney and then Broome) thanks to our call and replay I have been able to fix it. Just wondering why this could happen? Is this because of updates from IO?

-Finally, we are planning on having more branches and location in the next few months and want to make sure that our foundations are right. Is it possible to have a developer looking at our set up and documents and automation, settings etc.. to make sure that we will be able to reuse and tweaks those docs for new locations? (We are happy to pay extra if this is outside of support).

Thanks a lot for all your help and sharing docs/resources if needed:)