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access to account

Ryan F. shared this question ago

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How can l log into my junk box va account for IO. I am locked out and have tried to reset it but I am not getting any email to reset. I need to turn off the phones, download customer info and close out that account. thanks

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Comments (6)

Jen H. ● 2 years ago

Are you checking the correct email?

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Ryan F. ● 2 years ago

I have checked all of my emails and don't see it

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Susan M. ● 2 years ago

Were you able to get in?

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Jen H. ● 2 years ago

Good morning, are you using this email? dumpsters@junkboxva.com

If so and you are not getting in I will put in ticket to see how you can access this information.

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Ryan F. ● 2 years ago

Yes that email is correct I am receiving other emails from inflatable office at that email but not the reset log in

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Ryan F. ● 2 years ago

can it be resent to another email?

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Ryan F. ● 2 years ago

Ok, I was able to figure out how to log in with that old user. I am trying to access one customer profile or download the info. The business is closed and sold but I needed to fetch some info on a trade with a customer. It says I cannot access it. Is there any way I can download the customer data or access a customer profile without paying and resuming service?

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Tim B. ● 2 years ago

You've been given access. Thanks!

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Jen H. ● 2 years ago

I am going to have to put in a ticket to see what can be done, since you have access to all emails and you are not getting anything sent to any of your emails.

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Jen H. ● 2 years ago

Hi Ryan, are you using the email office@junkbusva.com? Also are you checking your spam box? This is the email that we have for you for this acct..

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Ryan F. ● 2 years ago

ok, that was an old email I thought we updated when we changed the name of the business to junkbox. I don't have access to that I believe.

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Jen H. ● 2 years ago

What email would you like for it to come to, I will have to update the email, in order for you to obtain the new password?

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Ryan F. ● 2 years ago

Ok, I was able to log in based on using the old business name. The email we have access to is dumpsters@junkboxva.com. However, the business has been closed and sold. I really just need to download the customer info and really just need to look at one customers notes whom we had a trade going with. Is it possible to do that? It says it is locked and won't let me access that info?

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