IO phone not ringing

Ryan F. shared this question 2 days ago
Answered

How can I get our 434 Lights Around Lynchburg number to ring. It goes straight to voicemail?

Comments (9)

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Who should it be ringing to? Likely the number needs added to their ring schedules.

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It's on everyone's ring schedules that it needs to be on. I called all the lights around numbers and this one did not ring I went straight to voicemail the other ones did ring

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Can you please provide us with the call examples from the call log?

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Also who were you expecting it to match?

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I don't understand what you're asking. I'm expecting it to work just like all the other IO phones you call the number it rings it goes to voicemail Etc

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As far as examples just go to the call log and look for the 434 lights around number from yesterday morning but that's not really going to tell you anything unless you call it and see how it behaves or look under the settings to see what we're missing.

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Please see my video response.

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I also found that the 434 Lights Around Lynchburg number was not added to the extension for live event and added to hopefully help avoid this going forward.

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Okay great thank you so much

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