Am I missing something regarding IO texts?

Ayden H. shared this question 2 years ago
Answered

We are trying to get used to your IO phone system now that we're paying dearly for the text message feature :-)


Is the ONLY way we can be alerted of texts via email? We do not sit in front of a computer all day, but need to know when a text comes in. Texting via email is very clunky (and supposedly the reason we were forced to switch to the new IO Phone system). Am I missing something here? No text to a forwarding number ? No app with forced notifications?

Comments (2)

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At the moment, email notifications are the primary notifications. We are working on an app update for this reason. Sending texts as emails did stop working because cell phone carriers started lumping them all in as spam, so we had to move away from it; but the alerts are still sent as an email at the moment. This will be changing in the future to be more streamlined.

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We have an update likely being released within days (tomorrow?) that should improve replying to the alert email as well.

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