Wrong contract template served to customer?

John B. shared this question ago

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Hi IO team,

I'm ruinning into an issue where the lead references one contract template, but seems to be serving a different one. I made a video to illustrate. Can you help?

https://www.loom.com/share/8a1324c9286b49f791d569b282a830f7

Thanks,

John

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Comments (2)

Cody S. ● 3 years ago

What's the Lead ID on this example? If you were jumping back and forth as a test between locations, this might be a bit harder to track down unless we can reproduce this.

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John B. ● 3 years ago

Hi Cody, I was referencing lead 8404563.

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Cody S. ● 3 years ago

Thanks. I have a member of our team looking at how we can fix this. Since this is a test lead, I assume you don't need this particular lead modified to work properly right away, so I'm going to keep it as it is for the team to see this example.

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John B. ● 3 years ago

Thanks Cody, I'll leave this test lead as is for now. Keep me posted.

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