Email

Natasha N. shared this question 22 months ago
Answered

When I send an email through IO, templated or otherwise, the email doesn’t show up in my Gmail “sent” box. Is there a tool/service I’m missing?

Comments (4)

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You need to set your email up in Email Preferences, if you have gmail you will need to grant gmail permission.

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Completed the steps and granted Gmail permission.

However, emails are getting sent to the customers spam folder. I read through the knowledge base thread regarding this topic but I still don't understand how to fix the spam problem...

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ok here is something to do to check your email deliverabiltiy

use mail-tester.com and it will give you a score and also show you where to gain improvments

its a HUGE help

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Thanks Greg… score was 9/10. For whatever reason, the emails are getting through to people’s inbox now so that’s good. I recently (earlier today) set up the IO/Gmail connection so maybe it needed a couple hours to work itself out.

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Good score keep an eye on that every few months

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Here is an article on emails going to spam

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