AA Tax Exempt checkmark not working on customer

Kayla M. shared this problem ago

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We have been trying to save a customer all morning as AA Tax Exempt... It appears it's just a checkbox feature, but every time we save & reload, it will not stay check marked... Help?

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The same problem

Comments (1)

Nick T. ● 24 hours ago

Which customer are you trying to make this save for?

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Kayla M. ● 24 hours ago

in our system it's "Abby Sullivan**"

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Nick T. ● 24 hours ago

We will have our developers take a closer look at this issue. I did notice that toggling this field on from a lead associated with the customer would change that within the customer's profile, but we would expect it to do the same from the profile page.

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Nick T. ● 20 hours ago

This issue should be corrected now.

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Jon B. ● 1 hour ago

47796173

Great, can you make it make the items actually tax exempt now too?

Also, this customer isn't always exempt from this tax, which is why we created the duplicate in the first place.

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Nick T. ● 1 hour ago

The tax exemption is working for newly-created leads, but is not carrying over to this lead. We will take another closer look at this and keep you updated on progress.

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Jon B. ● 1 hour ago

Great, can you also please re-create the duplicate customer that was deleted? I need this customer to be AA tax exempt for this one lead and this one lead only at this time.

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Nick T. ● 32 minutes ago

Ok, I have duplicated this customer profile with a * and without the AA tax exemption that can be used for all other leads.

I will continue to keep you updated on the exemption for the existing lead.

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AA Tax Exempt checkmark not working on customer

Comments (1)

47796173 Great, can you make it make the items actually tax exempt now too? Also, this customer isn't always exempt from this tax, which is why we created the duplicate in the first place.

47796173 Great, can you make it make the items actually tax exempt now too? Also, this customer isn't always exempt from this tax, which is why we created the duplicate in the first place.

47796173

Great, can you make it make the items actually tax exempt now too?

Also, this customer isn't always exempt from this tax, which is why we created the duplicate in the first place.

47796173

Great, can you make it make the items actually tax exempt now too?

Also, this customer isn't always exempt from this tax, which is why we created the duplicate in the first place.