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Display Quote - No

Chad B. shared this question ago

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When I turn off the display Quote feature, ALL my leads come in as Partial. Is that because I use multiple page checkout

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Comments (5)

Jen H. ● 2 years ago

I just did a test quote and it came in as an online quote?

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Chad B. ● 2 years ago

interesting

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Chad B. ● 2 years ago

This is still a problem. It's not capturing the venue location. I created lead

#12184871

And it created a partial but never went to quote.

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Jen H. ● 2 years ago

Weird I got one to go to online quote, then did another one and it went to partial? I am putting this in with a developer to have a look a this.

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Jen H. ● 2 years ago

Developer has said that this issue has been resolved.

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Chad B. ● 2 years ago

Still doing it

CROSSFIT RAW STEEL

#12309395

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Jen H. ● 2 years ago

I have reopened the ticket!

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Jen H. ● 2 years ago

message back from developer: This does not appear to be the same issue.

That lead, #12309395, was created 11/17 9:07pm and last updated by the customer at 9:13pmThey hadn’t finished the quote, so it remained in Partial status
They eventually finished the quote at 9:18pm, which created a new quote #12309439 in Online Quote statusThe reason it created a new one instead of updating the existing one is because the user had already updated the status of the first lead to Contract Sent before the second one was created. We’ll only use the existing one here if it’s still a Partial status lead and within the duplicate window

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Casey Z. ● 2 years ago

I remember turning off partials when it first became a thing. This might be why.

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Chad B. ● 2 years ago

Thanks!

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Jen H. ● 2 years ago

welcome

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