Contract link expired

John S. shared this problem ago

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When I try to click on Quote, Contract, Invoice, etc. from the lead page, it tells me that the contract has expired. Why is that happening and how to I fix it?

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Jen H. ● 2 years ago

What is the lead #

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John S. ● 2 years ago

11133761

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Jen H. ● 2 years ago

The lead is in a partial status, it needs to be in the quote status to open the quote and contracted status to open the contract or invoice. (see screenshot)

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John S. ● 2 years ago

That doesn't seem to be the case. My lead is in the Quote status and still having the same issue.

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Jen H. ● 2 years ago

I just checked lead 11133761 and it is in the quote status and the quote opened right up....the lead that you gave me is in a partial status so the quote will not open.

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John S. ● 2 years ago

Ahh, I must've misunderstood. I see it now, thank you!

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Jen H. ● 2 years ago

You are very welcome

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