Email to customers: setting "from" and "reply-to" address

John B. shared this question 4 years ago
Answered

We have an automation that sends a manual email (templated in our email center) to a lead's customer. The email is currently "from" the rep assigned to the lead. Is there any way that we can change the from and reply-to addresses on that email to a different address from that of the rep?

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Comments (7)

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Not sure if I 100% understand :) Change the to and from address on just this email? No, there wouldn't be a way to do this

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"Message from IO/EO: Internet Spam policies prevent us from changing the reply-to email address. Please send reply or new email to"

this message is on every quote or auto booking or contract or payments . what does it mean and how do i fix it? it just started happening this week from IO alerts.

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These are alerts from us. We added the message because we cannot set the reply-to email header anymore and are giving you an easy way to reply by showing the email address in the message.

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So are my customers getting the email from the quote or do i have to force send it to them?

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These are just the alert emails to you. Do you have the auto emails for the quote going out the the customer?

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Yes they were set to go out automatically.

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Nothing has changed...this alert is just saying you have to prefill the return address yourself. The automatic emails are still going out

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