Error charging credit cards in backend system

Eric E. shared this problem ago

Awaiting Reply

We keep getting these error messages when trying to charge our customers' credit cards over the phone. I can send their quote and they have no trouble paying on their end, but when this has happened in the past, it seems to resolve itself in a couple of hours. Lately this has happened three times in the past week.

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Comments (2)

Jen H. ● 20 days ago

Try disabling square and then adding it back, and if you are wanting to save the card info make sure you check the little box that says require save card. Make sure you check both locations.

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Jen H. ● 20 days ago

If disabling and renabling does not work please let us know.

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Eric E. ● 17 days ago

We uninstalled/reinstalled and I tried charging a small amount on my personal card. I am still getting the same error.

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Brittany M. ● 17 days ago

We are having our developers take a look and will let you know what they advise!

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Brittany M. ● 17 days ago

Here what our developer advised:

The missing ZIP code field in their screenshot suggests the payment form wasn’t able to finish checking the card information with Square. I tested the same information shown in the screenshot, and the ZIP field appeared normally – though I didn’t submit any live payments.

Since it worked in our testing and customers can pay through their quote links, this may be related to the affected browser or internet connection, such as a browser extension or security setting interfering with Square.

Please try updating and restarting the browser, then using a private/incognito window or a different browser. If it still happens, try another internet connection, such as a mobile hotspot. Let us know which steps help so we can narrow down the cause. In the meantime, sending customers their quote link remains a working option.

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