Time zones and "send later" messages

Talon H. shared this question ago

Answered

I'm in a different time zone than my company and it's unclear how the "send later" schedule works. If I set the text to send at my business's time, I get an alert saying that the scheduled send time must be in the future.

So I'm assuming that the text is being scheduled according to my local (ie. computer) time, and not the customer's time. Is that correct?

The same question

Comments (2)

Brittany M. ● 20 days ago

Messages should send based on your account’s configured time zone not the computer time.

Are you able to send a screenshot of how you are setting up the text to send in the future and the alert you are receiving?

Reply URL

Talon H. ● 14 days ago

Unfortunately I'm no longer in a different time zone, so I can't provide the screenshots. But it was 9:05 AM where I was sending the message, and 8:05 AM where my business is located. I scheduled the message to send at 8:30 AM and got the message that I had to send it in the future.

URL

Brittany M. ● 13 days ago

Thank you for advising. I am checking with our developer and will let you know what they advise.

URL

Brittany M. ● 9 days ago

Our developers advised this has been fixed. Please let us know if you have any other issues.

URL

IO S. ● 9 days ago

Good news — the issue you reported has been resolved and the fix is now live in your account. Please let us know if you have any questions.

Reply URL