Product Description Not Saving / HTML Converting Issue Across All Locations

Hi Support Team,

We are currently facing an issue with product descriptions across all locations.

Issue Details:

• When we update the product description with custom HTML (tab structure), the changes do not persist correctly after saving.
• After saving and refreshing the page, the HTML is automatically converted into plain text format.

Example URL:

https://monsterballdarwin.com.au/inventory/obstacle-courses/34m-spartan-race/

Expected Behavior:

The product description should retain the HTML structure, such as:

<div> <button ="openTab(event, 'safety')">Safety & Use</button> <button 'specs')">Product Specs</button> </div>

Current Behavior:

After saving, it gets converted to:

<div> Pricing <br> Safety & Use <br> Product Specs </div>

Additional Notes:

• This functionality was working correctly before but has recently stopped working.
• The issue is affecting all products and locations.
• We have also attached a video demonstrating the problem.

Could you please investigate and let us know:

1. Why the HTML is being stripped or modified?
2. If there has been any recent update causing this?
3. How we can fix or work around this issue?

Looking forward to your support.

Thanks,