Customer reviews
I've watched the video several times on setting up the Customer Reviews section but I am running into problems.
Is this code already installed on my website somewhere (the code that it says to copy and paste into my website?) If it is not already installed, where exactly do I paste it at on "the site."
It also mentioned we can have FB and Google reviews show on our website also and to use a plugin. What plugin is recommened?
And I can't find these settings in General Preferences - Reviews.....
Configuring our internal review tool:
you can go to the General Preferences settings page and scroll to the reviews section to find code that you can use to show your reviews on your website. In the code, there are some parameters you can change to alter the way it selects and displays reviews.
- number_of_reviews - this changes how many reviews will be displayed at once
- show_average_rating - using a 1 for this will show your average star rating, while a 0 will hide it
- show_stars - this number can be 1-5 and will only show reviews where you got that number of stars or greater
- show_date - using a 1 for this will show the review date, while a 0 will hide it
- show_reviewer_name - using a 1 for this will show the reviewer name, while a 0 will hide it
I can't find the Rate Us in the Email Center it talks about. I even sorted it by name but there is nothing that says Rate Us. Where can I find this at if not in the Email Center?
There was no Share Review Form in Google like the video talked about although I did copy a link there that said I could use it to ask for a review so I put that in.
For Facebook, I can't find the Templates and Tabs section that was talked about. I have a feeling that maybe things have changed since the video was created. Can someone please tell me the instructions for finding this with the way FB has things laid out now? I searched all over and can't find a Share Reviews tab anywhere. And the FB link on Google for sharing reviews just takes me to a page for me to make a post, not a place for people to do a review.
The video said that anything less than a 4 will still come to us but where do I go to look for it or does it mean I will just get an email instead of it going directly to Google, FB, or my web page?
Thank you,
The same question
Hi Cindy,
I can add the reviews on the website for you. First, can you tell me if you have an address associated with your Google business page? Do you want internal Inflatable Office and Google reviews to show on your website or only your Google reviews? At the moment we can only display Inflatable Office and Google reviews on the website, but you are more than welcome to browse through different plugins to see if you can find any plugins that can display Facebook reviews.
The email template you are looking for in the email center is called Customer-Thank You.
The link you would paste under the review settings in general preferences is the review link, so what you did is correct! If you go to your Facebook page and go to the section where you would leave a review, this is the URL you would copy I believe.
For internal reviews that are less that the minimum rating you enter under the review settings in general preferences, these will be left in Inflatable Office. You can view these internal reviews by going to Settings-->Reviews.
Hi Cindy,
I can add the reviews on the website for you. First, can you tell me if you have an address associated with your Google business page? Do you want internal Inflatable Office and Google reviews to show on your website or only your Google reviews? At the moment we can only display Inflatable Office and Google reviews on the website, but you are more than welcome to browse through different plugins to see if you can find any plugins that can display Facebook reviews.
The email template you are looking for in the email center is called Customer-Thank You.
The link you would paste under the review settings in general preferences is the review link, so what you did is correct! If you go to your Facebook page and go to the section where you would leave a review, this is the URL you would copy I believe.
For internal reviews that are less that the minimum rating you enter under the review settings in general preferences, these will be left in Inflatable Office. You can view these internal reviews by going to Settings-->Reviews.
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