Signatures disappearing from contract

If I look at the contract in the documents tab it shows it is signed but if I click on the contract link at the bottom of the lead it shows it is not signed. How to I get that contract link at the bottom of the lead to show that it has been signed also?

If I go to another lead that signed and paid online (versus me adding the payment with a check that was given to us at setup) their signature shows up as well as their balance being zero. Why is the system erasing their signature when I manually enter the payment?

Cindy this is not happening for me, when I look at a contract from the Documents tab or click on the contract on the bottom I'm seeing both with the signature. I looked at lead

63290921

The lead you looked at was one that was paid in full online at the same time it was signed. Those are ok.

It is just the ones where the contract was signed prior to delivery and then the school gave us a check at delivery and I manually entered the payment later.

Look at lead #62063775. it was signed prior to delivery today. Then I entered payment this afternoon and the signature no longer shows in the contract link at the bottom of the page even though in documents it shows it was signed prior to setup.

and when I run my report, it also says the contract is not signed (even though it was signed before I entered the payment received)

It's because you have this contract checked and not the signed one above. You will need to check the box by the signed one and save and you will then be able to see the signed contract.

why is the system not making the signed contract the active one? I'm not changing those dots manually so shouldn't the system make the signed contract the active one automatically?

In the log on 5/13 it shows that user ccsd clicked the contract regenerate button and cleared the book date. See screenshot

I'm not sure what the contract regenerate button is so I am clicking something I should not be clicking then. I get a lot of prompts from the system to change things (like when I over ride a price for travel, or manually enter a price like for our laser tag, and then EVERY TIME I'm in that lead it keeps wanting me to switch back to the zero dollar price and I hit the "ignore" button. So what button am I hitting to "regenerate" because we have a LOT of contracts that have been signed but the report I run is still showing a 0 instead of a 1.

I'm going in now and moving that blue dot to the signed contract and then running a new report but the 0 is not turning into a 1 even after hitting the force sync button.

I bet it is this prompt here that is screwing things up. If I make a payment, update a note or anything, this message pops up encouraging me to change my active contract so that it reflects the recent changes. How do I keep my changes but not overwrite the signature?

you would want to click ignore only if the customer does not need to resign a new contract.

And here is another prompt to update the contract after I entered the payment from today's setup only this one is a gray color. I NEED it to reflect the changes of them being paid but I also NEED to retain their signature. So how do I do BOTH?

Unless you are making a change to the actual contract you would not need to change it, so for example if you added or took away an item or changed the date or something to that affect would be the only time you would need to change your active contract. Are you changing anything on the lead other than making a payment?

no just entering the payment and I was clicking on Change because I wanted to make sure it kept the payment I just entered. I thought if I clicked on Ignore it would mean that it would not keep the payment I just entered.

When I do have to change a contract, to add sandbags for moving indoors for all these school events that are being rained out, then I save it and resend it to them to resign with the new amount.

Yes that is correct.