Signatures disappearing from contract

Cindy B. shared this question ago

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A customer signed the contract. We setup and got paid by check. I entered the payment into IO. IO asked me to update the contract to the current "template" (think that was the language) but now the signature is missing when I click on contract. Where did the signature go? I hate to have to ask them to sign again after he has already signed it.

PS: I went and looked at other events that I have entered payments on to that previously had the contract digitally signed. It seems that entering the payments wipes out the contract signature! How do I get them all back and still show that the client paid?

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Comments (2)

Jen H. ● 7 hours ago

What is the lead ID's where this has happened?

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Chad B. ● 6 hours ago

On that lead, go to the document tab and see if there is a contract that is disabled.

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Cindy B. ● 6 hours ago

If I look at the contract in the documents tab it shows it is signed but if I click on the contract link at the bottom of the lead it shows it is not signed. How to I get that contract link at the bottom of the lead to show that it has been signed also?

If I go to another lead that signed and paid online (versus me adding the payment with a check that was given to us at setup) their signature shows up as well as their balance being zero. Why is the system erasing their signature when I manually enter the payment?

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Jen H. ● 5 hours ago

Cindy this is not happening for me, when I look at a contract from the Documents tab or click on the contract on the bottom I'm seeing both with the signature. I looked at lead

63290921

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