deleting notifications still retrning

Tom S. shared this problem 40 days ago
In Progress

This requires removing notifications over and over to removed those already addressed

Comments (5)

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Hi Tom,

We have the ticket opened for our developers to look into this. We will let you know any updates or if they need more information.

Thank you

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At this time, we only clear the top alert. That's because the ones underneath may be different.

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That is not what I am seeing. Many times one cusomer will have multiple alerts which alerts me that they are spending some time browsing, maybe 6 or more of the same name so I understand that. But when John Jones visitied 10 days ago and I deleted John, can we stop sending John Jones again the next day. It's happening to dozens of entries, once see, then deleted, then continuing to appear over and over.

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Good news — the issue you reported has been resolved and the fix is now live in your account. Please let us know if you have any questions.

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Hi Tom,

Our developers have made an adjustment to how the alerts display and are deleted. You may need to refresh your page or clear your cache to see this is updated.

Let us know if you have any questions.

Thank you

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Have cleared my cache several times but this morning have over 200 notifications, many 2 weeks old and previously removed but still here.

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Are you logged in as tslonaker? Could you give us a screenshot of the notifications from your end?

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Still seeing problems with notifications that are old but love the current ability to see who is browsing or active

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We have our developers looking into this further and will advise when we have an update.

Thanks!

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I love the notification bell on my lead page and wonder why it is not showing up on Chuck's page. (OPS MGR). It's not a problem but wonder if it should be. Currently I am happy with it just to me and wonder why not going to Chuck?

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This will be found in Settings -> Workers, select the worker -> CRM. You can select which notifications you or your workers to receive.

232bcf24242a8cef176a794ca40dfb7d

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