Required accessories are preventing quotes

Chad B. shared this question 7 hours ago
Awaiting Reply

We've started having a lot of people trying to get quotes on items that have required accessories that are in conflict say they can't submit the quote. It seems all of my relevant settings are correct. We haven't had this issue until today. Ex Lead 54707693

Comments (2)

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Could you please clarify what is included in the Synthetic Ice Rink w/ Fencing item? I noticed that several accessories are listed as required, but some of the quantities appear inconsistent.

For example, the aluminum fencing requires 17 panels per rink. Since there are only 32 panels currently in inventory, it wouldn’t be possible to rent out two rinks simultaneously, as 34 panels would be needed. The same issue applies to the benches. There are only 4 benches in inventory, and each rink requires 4, which also limits rentals to one rink at a time.

It may be helpful to review the accessories linked to the Synthetic Ice Rink w/ Fencing item to confirm which components should be marked as “required” and ensure the available quantities are accurate.

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I don't do online quoting. I have everything set to show available, don't show quote. They should be able to submit a quote regardless of conflicts.


We're not talking booking. We're talking quote submission.

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I tested out trying to submit a quote for the ice rink and noticed the error you are referring to in the quoting process. I am going to have our developers take a look to see what the exact cause is. I will let you know when I get a response from the developers!

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We've had issues on other products as well

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Could you let me know some of the other items and I can let them know?

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Today we had an order for some tables and chairs. I'll see if I can find the lead. 

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