why are there two damage waivers on my tickets?
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Whenever the damage waiver is selected, the invoice is showing two damage waiver fees. One of the lines says “ damage waiver” and the second line says “damage”, and they both are charging separate charges. I am not able to remove one or both of them. What is going on here?
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Hi Cory,
It looks like you have 2 damage fees created. You can go to Settings-->Promotions & Fees and delete the fee called "Damage" as shown below.
Hi Cory,
It looks like you have 2 damage fees created. You can go to Settings-->Promotions & Fees and delete the fee called "Damage" as shown below.
This started happening to me too within the last week or two. I’ve had the damage waiver set up for a long time and have made no recent changes, so there must be a new software bug.
Two of my customers who purchased the damage waiver were charged twice and both instances were within this past week.
I followed the advice in this thread and removed the second one under settings–promotions and fees.
One was listed under “damage waiver” and the other is listed under “accidental damage waiver”
There is a field in each that says “approximate time used” and the “accidental damage waiver” had been purchased two times (the two recent times) and the other one had been purchased 50 something times, which is more of an accurate # with my customer history.
This way, I knew which one to delete, the one that only had Two purchases and they were obviously an error.
This started happening to me too within the last week or two. I’ve had the damage waiver set up for a long time and have made no recent changes, so there must be a new software bug.
Two of my customers who purchased the damage waiver were charged twice and both instances were within this past week.
I followed the advice in this thread and removed the second one under settings–promotions and fees.
One was listed under “damage waiver” and the other is listed under “accidental damage waiver”
There is a field in each that says “approximate time used” and the “accidental damage waiver” had been purchased two times (the two recent times) and the other one had been purchased 50 something times, which is more of an accurate # with my customer history.
This way, I knew which one to delete, the one that only had Two purchases and they were obviously an error.
hey guys, my account is inactive right now due to my payments being declined, but I am kind of in a process of closing down/possibly selling the business.
Is there a phone number for somebody I could contact to resolve any pending payments, and maybe get access to making some changes on the website?
as of now, I have no access to the website, and people are still trying to book reservations.
Thanks,
Cory
Sent from my iPhone
hey guys, my account is inactive right now due to my payments being declined, but I am kind of in a process of closing down/possibly selling the business.
Is there a phone number for somebody I could contact to resolve any pending payments, and maybe get access to making some changes on the website?
as of now, I have no access to the website, and people are still trying to book reservations.
Thanks,
Cory
Sent from my iPhone
Hey Cory, let me know when a good time to talk is. https://calendly.com/mikey_freeman/15min If you want to call in we can talk my extension is 4403854080 my extension is 100. I am turning on the account right now under a grace period just so you can get in there and access info asap.
Hey Cory, let me know when a good time to talk is. https://calendly.com/mikey_freeman/15min If you want to call in we can talk my extension is 4403854080 my extension is 100. I am turning on the account right now under a grace period just so you can get in there and access info asap.
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