Email Sending Issues

Pamela S. shared this question ago

Answered

Hi - wondering if something has changed recently - we have noticed some email issues:

1 - we are using a gmail address to send email through IO...but when it is received, it does not show our company name, or our 'official' company email address (a .com address) in their Inbox - just the gmail address - so when they hit 'reply to' it goes to the gmail address. (We've tested this with a few different email programs).

2 - we've heard from customers that our email is ending up in the spam/junk folder - we did setup SPF and DKM records over a year ago.

Thank you

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Comments (1)

Jen H. ● 2 months ago

You Acct Preferences email needs to be the same as the Email Preferences. Please fix this.

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Pamela S. ● 2 months ago

Is this something new? We've always had it setup this way since we started. But why doesn't it show our Company Name in their Inbox?

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Jen H. ● 2 months ago

This has always been this way, this could be the reason for the issues that your having. Can you please send a screenshot of it not showing your company name?

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Pamela S. ● 2 months ago

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Jen H. ● 2 months ago

Yes this will happen because the emails are not matching.

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Pamela S. ● 2 months ago

This is new though - so did something change?

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Jen H. ● 2 months ago

Not to my knowledge, this has always been this way.

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