Black Out Dates Change/Conflicts

Andrea C. shared this question 23 days ago
Pending

Previously, if we blacked out a specific date, we could "force" rentals or events through by marking them as hold or contracted and they would show up as available, but that has now changed and we still see the items as conflicts. Also, if we black out dates now it marks events that are already booked with all of those items unavailable, when this was not happening previously. Is there any way to go back to the older setting? Whatever changed was recent within the past week or so and we've started to notice issues with it.

For example, lead #35585711, which has been under contract for months. We have multiple events that day so we've blacked it out for bookings and quotes, but that now shows that every item we already have under contract is no longer available. This causes issues with the clients as they see those items as not available, even when they are already under contract.

Comments (4)

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I am having our developers take a look and will let you know any updates.

Thank you

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There is a box to Show Unavailable


If you have this box unchecked then it does not show the item as unavailable, but still warns the customer and prevents auto-booking.


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Hi Nicki,

The developers are still looking into this.

Thank you

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I think just unchecking the show unavailable will solve their problem?

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39291d4fef9be91a97a6fb061b87fef3

If this box is checked and they are showing availability pre-cart/post-cart in Settings-->Online Quoting the date will show as unavailable.

With the lead example you have given, the lead was in a reserved status (Contracted/Confirmed) since December. If the blackout date was created after the lead was in these statuses, the conflicts shouldn't be showing for already reserved leads statuses. We are having the developers look into this further.

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We've updated the blackout date logic, the example lead is no longer in conflict.

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