Charge Existing Card: Error: Invalid input data

Talon H. shared this problem ago

Not a Problem

I have a lead with a card saved from when the deposit was made and I'm attempting to recharge the card for the remaining balance. On both my computer and phone I"m getting the same error: "Invalid input data".

I've had other existing cards work just fine on other leads even while this one in particular isn't working.

The same problem

Comments (1)

Jen H. ● 4 months ago

What is the lead #

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Talon H. ● 4 months ago

#37450825

I had them give me a different card over the phone which worked. Not sure what the issue was with the first one.

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Susan M. ● 4 months ago

Global is telling us it was due to address not matching....you would have to check w/ them or the customers bank for more info

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