Cannot Save Categories - No "save changes" prompt

I am attempting to change the order through the "Categories" page (click on the cog, then categories). I've been using the arrows to re-arrange items as I'd like them to appear on our website (when customers hover "products") - The help page mentions there should be a "save changes" or similar button that appears when I re-arrange categories, but I do not see that. There is no prompt for me to save either.

You can re-arrange your categories on your website by going to Settings-->Display Order->WordPress: (https://tottevents.com/)

From here you can then drag and drop the categories in the order you prefer. Once finished, click Save & Close.

You can then sync these changes made by going to Setting-->WordPress-->https://tottevents.com/

Click the "Force Sync Now" button. It can take some time for the sync to complete.

Let us know if you have any questions.

Will I need to stay on the WordPress page with the "Sync in Progress" greyed out? It's been like that for about 10 minutes.

No you do not need to wait on that page.

Gotcha. I have followed Brittany's instruction, but the products page still appears the same. To confirm, I'm at the homepage, then hovering over the products tab. The arrangement of the categories is not correct, and there is one category missing as well.

I see. I will need to add those/edit the order on the backend of Wordpress. Give me a few minutes!

Sounds good, thanks a million!

I have made the changes but this may take a while to update, but I will let you know once the changes are displaying!

Awesome, thank you! I'll be in 'til 5pm EST - If it doesn't happen before then, no worries, I'll make a note for tomorrow.

Sounds good! I appreciate your patience!

The order is now displaying correctly!

Wonderful, thank you so much! Case closed :)

You are very welcome. Glad I could help!

Sorry to bother, I am having the same issue again, but this time with our "Corporate Drop-offs" Category - While the category shows up on our website, it is not in the order I have in our "Categories" tab.

I did a force sync again so it may take some time to update! I will keep checking back and let you know once the changes are being displayed.

This has been updated!

Awesome, thank you so much!

You are welcome!

Hi Cameron - Sorry to bug again, but I'm having the same issue with our "Party Packages" Category. Can you update this one as well so the order is correct on our website? Thank you!

Hi Liam,

I went ahead and performed a sync, so you should see your categories update sometime today or early tomorrow! The web team informed me that the category order is one of the very last things that update in a sync, so this is why it takes a little longer to see these changes. If you do not see the categories update by tomorrow afternoon please let me know!