how to stop spammer

Ryan F. shared this question ago

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we have had robertclura spaming us through the IO site about a dozen or more times per day for the last week. He uses different emails and phone numbers. how can we stop this

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Brittany M. ● 6 months ago

We are having our developers take a look to see what can be done to prevent this. We will let you know any updates.

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Ryan F. ● 6 months ago

thanks.

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Brittany M. ● 6 months ago

Our developers placed a honeypot on your contact form, but this only helps with automated attacks using a bot. It won’t help to decrease spam from actual people. For this, you can block customers by blacklisting. More details here: https://rental.software/support/knowledge-base/article/blacklisting-a-customer

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Ryan F. ● 6 months ago

ok great. thanks!

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Ryan F. ● 6 months ago

seems like that worked because he is now doing it with different first names each time :) oh my word

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Brittany M. ● 6 months ago

I'm sorry to hear that. I suggest continuing to blacklist any new names from this person.

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