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high delivery for locals

Reuben M. shared this question ago

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Reasons as to why a high delivery fee is charged for a regular customer that's local? Are they out of town when they ordered or credit card zip is faraway?

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Cameron K. ● 7 months ago

Do you have any other leads where this has happened? We would need to look at an actual lead to figure out what's going on. If you do not have any leads to send at the moment could you please let us know the next time this happens?

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Comments (3)

Jen H. ● 7 months ago

What is the lead#?

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Reuben M. ● 7 months ago

#33273581 is left but the regular customer got deleted

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Cameron K. ● 7 months ago

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Reuben M. ● 7 months ago

i deleted them. thinking that maybe a fluke as some are actually mistakingly ordering to a different state. but it's happening to regulars. i will run a scan as well

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Cameron K. ● 7 months ago

Sounds good! Just send us over the lead number next time so we can take a look for you. Have a great day!

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Reuben M. ● 7 months ago

There is one that i sent here it is again

#33273581

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Jen H. ● 7 months ago

You don't have a venue address in? This will make the delivery charge high until one is added.

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Reuben M. ● 7 months ago

but why? it still happened with a customer who is in the system. is there anyway not to charge delivery fees until there's an address added? some customers dont know that it is charging for this reason and they won't take time to figure out why and will simply move on.

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Jen H. ● 7 months ago

Honestly I'm not seeing where the distance charge is showing as a high amount?

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Reuben M. ● 7 months ago

So sorry, I forgot I deleted this one and resent to her. I called trying to get extra info but she has not returned yet

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Jen H. ● 7 months ago

Ok just let us know when you get one that is showing the high distance charges.

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