Software for Party Rentals, Events, and Services

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Contracts are not printing correctly. It is cutting off the top.

Audrey W. shared this problem ago

Solved

The same problem

Comments (1)

Cameron K. ● 10 months ago

Which contract is not printing properly?

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Audrey W. ● 10 months ago

None of them.

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Susan M. ● 10 months ago

We've tested multiple contracts and printed up fine. You will want to check your settings for your printer

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Audrey W. ● 10 months ago

The printer settings have not been changed. My contracts were printing just fine and now they are not. I have not changed any of my printer settings. My coworker is also having the same issue. His were printing fine yesterday and now they are not.

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Jen H. ● 10 months ago

Can you send us a screenshot after you select the more settings so that we can see your printer settings?

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Audrey W. ● 10 months ago

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Susan M. ● 10 months ago

And what browser are you using? Is this only happening directly from the contract page...is it also happening when you try the print utility on the leads page? Thanks

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Audrey W. ● 10 months ago

We are using chrome. When you print from the print utility on the leads page, it cuts off the edges and the font is too small. We do not use the print utility on the leads page.

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Cameron K. ● 10 months ago

I am going to send this over to our developers. Could you send me a picture of what the contract normally looks like and a picture of what is currently printing out so I can show them what is going on?

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Audrey W. ● 10 months ago

Please see attached. Top contract is what it's doing now. Bottom contract is how it is supposed to print.

Files:

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Cameron K. ● 10 months ago

Thank you very much! I will let you know what they say.

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Audrey W. ● 10 months ago

Thank you.

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Anthony E. ● 10 months ago

Would you try using another printer? If you do not have another printer, try the "Print to PDF" option. We are unable to duplicate this issue, and it is looking like it's caused by your printer or settings.

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Audrey W. ● 10 months ago

38e513de45b116f4976bcf657a2335c1

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Audrey W. ● 10 months ago

It is doing the same thing if I save it to a pdf.

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Susan M. ● 10 months ago

Are you using windows?

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Audrey W. ● 10 months ago

Yes we use windows.

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Susan M. ● 10 months ago

This also could be a bug w/ printing within chrome...We see this periodically when they have updates and then we have to update as well. Can you try printing on a different browswer and see if it's still happening?

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Audrey W. ● 10 months ago

I just tried with internet explorer and got the same thing. Sorry I was out of the office yesterday.

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Anthony E. ● 10 months ago

What version of Windows and Chrome are you using? We need more info to try to figure out why you are having issues. We cannot duplicate this, and have had multiple people with different computers and browsers try. Please make sure that your computers has all updates installed, and that the browser is up to date.

Here are some links that may help, we need the full version numbers.

https://www.digitalcitizen.life/version-google-chrome/

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808

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Audrey W. ● 10 months ago

We are using windows 11. Chrome updated

Google Chrome

126.0.6478.114 (Official Build) (64-bit) (cohort: M126 Rollout)

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Susan M. ● 9 months ago

Our developers still cannot find an issue. You may need to set up an appointment so we can screenshare and record what is happening for you.

https://calendly.com/d/y3x-qvh-529/support-15-min

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