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Email not working

Andrea C. shared this question ago

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Email is coming in, but we cannot respond or send quotes/contracts. No changes have been made in our systems. It was all working just fine until about 20 minutes ago.

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Comments (6)

Susan M. ● 2 years ago

What users are having an issue w/ this?

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Susan M. ● 2 years ago

I did notice for your login the password needs entered under worker email settings

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Andrea C. ● 2 years ago

It appears it is for Maci, Andrea, and John at the moment. I don't have access to the other accounts to see right now. I have tried putting in the password on my account, but it keeps failing to do anything.

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Susan M. ● 2 years ago

All 3 are showing a bad password? Can you try updating yours again?

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Andrea C. ● 2 years ago

I have tried several times but each time it returns with an error message "unable to verify account name or password". I just tried it again and now it won't let me save anything at all or edit anything.

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Susan M. ● 2 years ago

After you enter the password are you saving before testing?

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Andrea C. ● 2 years ago

I'm sorry, I'm the least computer savvy person on our office crew, so I guess maybe I'm just messing all of this up. Everyone else is on a job site, so I'm trying to figure this stuff out on my own. I've included a screenshot of where I open the ascrane@rockymountainroll.com account on my mac, I go to the details tab. I cannot see the current password, but I can input a password and not be able to save. When a new window popped up, I input the password that your company chose for me and I get the error message with the second screenshot.

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Susan M. ● 2 years ago

No, you would need to go to IO and Settings-->Workers. Click on your profile..add the password under Email Settings

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Andrea C. ● 2 years ago

Okay. I tried that and here are the error messages that come up.

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Andrea C. ● 2 years ago

Maci is here now and getting the same error messages on her account when she adds the password.

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Susan M. ● 2 years ago

Are you entering paswords and then save on the bottom of the page?

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Andrea C. ● 2 years ago

Yes. Still nothing.

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Susan M. ● 2 years ago

You are going to want to meet with someone today and share your screen: https://calendly.com/d/cpcm-vcq-5br/meet-with-me

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