Free Floss with Cotton Candy Machine Rental -- not working right
Solved
When someone reserves a cotton candy machine from us we give them one free flavor. They're welcome to add additional flavors for an extra cost. Although I set this up with a sales rep's help, it doesn't seem to be functioning correctly.
1. When attempting to reserve more than one machine (and therefore receive more than one free flavor), the system allows multiple free flavors to be added with just one machine if only one machine is available.
2. When attempting to purchase additional flavors after the machine has been added to the cart, the system requires the user to reserve an additional machine, and an additional free flavor in order to reserve the additional flavor.
See attached video for detail.
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FYI - it looks like the system automatically flagged this problem as 'known'. Not sure if some AI recognized my issue instantly, or if that's a bug in this forum....
FYI - it looks like the system automatically flagged this problem as 'known'. Not sure if some AI recognized my issue instantly, or if that's a bug in this forum....
I would try adding another accessory. Have the free flavor be one of them and have the paid flavor be another. That way you can limit quantity on the free one and they wouldn't interact. This is a bit complex for multiple flavors though. I don't know of another way to do it personally and hopefully someone else does
I would try adding another accessory. Have the free flavor be one of them and have the paid flavor be another. That way you can limit quantity on the free one and they wouldn't interact. This is a bit complex for multiple flavors though. I don't know of another way to do it personally and hopefully someone else does
Davison is correct, you would want to set up the first "free" accessory...then one that is called "additional" with a cost. Make the "free" one required and then the others optional.
Davison is correct, you would want to set up the first "free" accessory...then one that is called "additional" with a cost. Make the "free" one required and then the others optional.
The only way I've gotten this to work with multiple flavors is by creating two additional items "Included Flavor" and "Additional Flavors". Each of those have accessories for each of the available flavors.
However, it does take up two extra items...since accessories can't have accessories in IO.
Between popcorn flavors, snow cone flavors, cotton candy flavors...that's 6 "extra" items that shouldn't really exist. Is there still no better way to do this?
The only way I've gotten this to work with multiple flavors is by creating two additional items "Included Flavor" and "Additional Flavors". Each of those have accessories for each of the available flavors.
However, it does take up two extra items...since accessories can't have accessories in IO.
Between popcorn flavors, snow cone flavors, cotton candy flavors...that's 6 "extra" items that shouldn't really exist. Is there still no better way to do this?
A simpler solution may be to set up a legacy promotion, and create packages for when a customer rents 1 machine, they receive 1 flavor/serving/etc. for free.
This would allow you to just attach the accessories to the items, let the customers make their choices (letting them know the first will be free/discounted), and the promotion will discount the price of one selection.
Let us know if you need further help trying this method.
A simpler solution may be to set up a legacy promotion, and create packages for when a customer rents 1 machine, they receive 1 flavor/serving/etc. for free.
This would allow you to just attach the accessories to the items, let the customers make their choices (letting them know the first will be free/discounted), and the promotion will discount the price of one selection.
Let us know if you need further help trying this method.
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