This object is in archive!
Refund of credit card
Answered
I have a customer who paid via credit card online thru IO and now wants me to refund him on that card and he wants to use a different card. I refunded through Authorize.Net, but how do I get the paid in full reversed on IO? It won't let me enter the new card for payment as it is showing a zero balance. Thanks.
The same question You can't vote. Please authorize!
You can't vote. Please authorize!
You can either delete the orginial payment on the Contract tab of the lead, or enter a negative payment as a new payment to indicate the refund (recommended).
You can either delete the orginial payment on the Contract tab of the lead, or enter a negative payment as a new payment to indicate the refund (recommended).
I agree with recommended method. That is the policy we have at our office. This allows for a tracking on the order and keeps you from having to bounce around to different locations to track back the refund
I agree with recommended method. That is the policy we have at our office. This allows for a tracking on the order and keeps you from having to bounce around to different locations to track back the refund
If I am using open edge do I just refund back to credit or one of the cimcharges???? there are 5 of them. thanks
If I am using open edge do I just refund back to credit or one of the cimcharges???? there are 5 of them. thanks
or I guess I just use the option at the bottom, charged saved card. correct?
or I guess I just use the option at the bottom, charged saved card. correct?
We are using Open Edge. Yesterday refunded the client though Open Edge - was able to do same day as the credit card was processed. Tech at Open Edge said I had to manually do the refund on IO. Deleted the item that needed refund - now IO says we owe the client the money I deleted. How do I clean this up so the contract shows they are totally paid and we do not owe them anything.
We are using Open Edge. Yesterday refunded the client though Open Edge - was able to do same day as the credit card was processed. Tech at Open Edge said I had to manually do the refund on IO. Deleted the item that needed refund - now IO says we owe the client the money I deleted. How do I clean this up so the contract shows they are totally paid and we do not owe them anything.
Replies have been locked on this page!