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Refund of credit card
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I have a customer who paid via credit card online thru IO and now wants me to refund him on that card and he wants to use a different card. I refunded through Authorize.Net, but how do I get the paid in full reversed on IO? It won't let me enter the new card for payment as it is showing a zero balance. Thanks.
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You can either delete the orginial payment on the Contract tab of the lead, or enter a negative payment as a new payment to indicate the refund (recommended).
You can either delete the orginial payment on the Contract tab of the lead, or enter a negative payment as a new payment to indicate the refund (recommended).
I agree with recommended method. That is the policy we have at our office. This allows for a tracking on the order and keeps you from having to bounce around to different locations to track back the refund
I agree with recommended method. That is the policy we have at our office. This allows for a tracking on the order and keeps you from having to bounce around to different locations to track back the refund
If I am using open edge do I just refund back to credit or one of the cimcharges???? there are 5 of them. thanks
If I am using open edge do I just refund back to credit or one of the cimcharges???? there are 5 of them. thanks
or I guess I just use the option at the bottom, charged saved card. correct?
or I guess I just use the option at the bottom, charged saved card. correct?
We are using Open Edge. Yesterday refunded the client though Open Edge - was able to do same day as the credit card was processed. Tech at Open Edge said I had to manually do the refund on IO. Deleted the item that needed refund - now IO says we owe the client the money I deleted. How do I clean this up so the contract shows they are totally paid and we do not owe them anything.
We are using Open Edge. Yesterday refunded the client though Open Edge - was able to do same day as the credit card was processed. Tech at Open Edge said I had to manually do the refund on IO. Deleted the item that needed refund - now IO says we owe the client the money I deleted. How do I clean this up so the contract shows they are totally paid and we do not owe them anything.
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