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emergency : IO Phone won't hangup

Guest shared this problem 8 years ago
Solved

I was on a call with a customer, our phones had a bad connection. I hung up and went to call her again using the IO Phone. It says we are still on the phone. Everytime I hit hangup it activates again.

HELP ASAP I cant make any calls and i don't want to be billed for the time the phone thinks is running. My call is off.

2 The same problem

Comments (1)

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IO S. ● 8 years ago

Looking at our logs, it looks like you were still connected with (347) 574-3129. We fixed it for you, however on our end we still see that the call is active. Let us know if you have any more issues.

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IO S. ● 8 years ago

It appears to be an issue with our phone provider. We're looking into it and will keep you updated.

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IO S. ● 8 years ago

Just to follow up on this, our phone provider's system went down very briefly today at 10:31AM UTC-4, which seems to have caused this. Please let us know if you notice an issue like this again and we'll make sure to fix it for you!

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Antjuan K. ● 8 years ago

I'm having this same issue. The call will not hang up and stills says active in the log.

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IO S. ● 8 years ago

This should be fixed for you now. We're working with our phone provider to prevent this from happening.

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Antjuan K. ● 8 years ago

Thanks

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