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Deleted optional fields

Casey Z. shared this question ago

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Is there a way to find optional fields that I have turned off?

The same question

Comments (2)

Marcus S. ● 23 months ago

Under the "Gear" in the upper right corner there is an "optional fields" selection. Once under Optional Fields you can select the field that you don't see and put it in a new area for you to locate and you can turn the fields on or off as well.

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Susan M. ● 23 months ago

You can still see the ones you've turned off but not the ones you've deleted

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Casey Z. ● 23 months ago

How do I see them? What am I missing?

https://vimeo.com/827699724/b44e6c7829

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Susan M. ● 23 months ago

Optional fields that are not pre built and are added by you are considered "deleted" when turned off :( No way to retrieve. Only ones that are prebuilt can be turned on/off and not removed from list.

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Casey Z. ● 23 months ago

Okay, that's what I thought. So here's a problem I'm trying to solve...

When I create new optional fields with small text boxes, sometimes they default to filling in the word "Yes". Example - I created this field "Scrip". I made it 3 times yesterday, and all 3 times it added the word "Yes" in every lead. I just tried it again and it left the box blank. Then I created "Raffle Tickets" the same way, and it filled in the word "Yes". I'm going to keep deleting that field and adding it again until it works properly, unless you guys can figure out why it's doing that.

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de47c45f2c07fa4aa02679bebc91699e

73b1ed0d4b99914456ce7a2eaf90f21d

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Susan M. ● 23 months ago

I just pulled up a lead and scrip and raffle tickets are both blank are they for you?

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Casey Z. ● 23 months ago

They are blank in my optional field settings, but if you open a lead, they look like this

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Susan M. ● 23 months ago

What lead? So far they are all blank for me

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Casey Z. ● 23 months ago

What the heck? Every one I open says Yes on raffle tickets...

1332123

15339999

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Susan M. ● 23 months ago

Is it only going to be yes or no? Maybe going forward make it a selection?

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Casey Z. ● 23 months ago

No, it will have info about amounts, color, and other details.

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Susan M. ● 23 months ago

And you guys never had an automation filling this one in did you?

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Casey Z. ● 23 months ago

No, I just made it this morning. Going back to my original question about viewing optional fields I had turned off... The reason I wanted to do that was to see if I had an older optional field by the same name that was causing this problem. I definitely had a "Raffle Ticket" field that was a checkbox. That's the only thing I can think of that might be causing this.

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Susan M. ● 23 months ago

Ok, maybe that's it. You had raffle ticket fields checked? that would equal yes. We would need the new field to be something different maybe?

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