signatures are showing up as an IP address and the date

Cindy B. shared this question 20 days ago
Answered

Why are the signatures on the contract showing up as an IP address and a date and not a signature? The printed name is showing, just not the signature of the person.


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Comments (3)

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Unforunately, it recorded this dot they made as their signature

c471f0cbe65e871d9bc54c46a442680a

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so if there is only a stray dot the system puts in an IP address in place of a signature?

Should I clear it and have them resign? Is there a way to prevent this from happening again as I've had 2 customers like this so far.

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that's up to you. If something were to come of this the ip address and typed named would hold up in court

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