Use the Alerts Center to control which system alerts are emailed to your team. You can send alerts to your company email, specific email addresses, or the assigned sales rep for an event.
Prerequisites
- Access to Settings and the Alerts Center.
- A valid company email set in your account preferences if you want alerts to go to the default company email.
- The Workers Module if you want to alert the assigned sales rep.
- Valid email addresses entered for any workers or custom recipients who should receive alerts.
How to Turn Alerts On or Off
- Go to Settings -> Alerts Center.
- Find the alert you want to update.
- Select the alert to open its settings.
- Turn Active on to enable the alert, or turn it off to disable the alert.
- In Email Address(es), enter the email address that should receive the alert.
- To send the same alert to more than one email address, separate each address with a comma.
- If available and needed, enable the option to alert the assigned sales rep.
- Save your changes.
If you leave Email Address(es) blank, the alert will go to the company email address set in your account preferences. If you enter one or more email addresses in that field, the alert will go to those addresses instead of the company email.
Feature Options & Parameters
- Active: Turns the alert on or off.
- Email Address(es): Sends the alert to the email address or addresses entered here.
- Multiple Recipients: Enter multiple email addresses separated by commas.
- Company Email Fallback: Used when the alert is active and no specific email address is entered.
- Alert Sales Rep: Sends the alert to the assigned sales rep for that event. This requires the Workers Module and a valid worker email.
- Customization: Alert content cannot be customized in the Alerts Center.
Use Cases
- Send booking or payment alerts to a shared team inbox so staff can respond quickly.
- Send alerts directly to the assigned sales rep for event-specific follow-up.
Troubleshooting & FAQs
I turned the alert on, but I am not receiving emails.
- Check that the alert is marked Active.
- If you entered email addresses manually, confirm they are typed correctly.
- If no email is entered in the alert, verify your company email in account preferences is correct.
- If the alert is set to the sales rep, confirm the sales rep has a valid email on their worker profile.
- Check spam, junk, and email rules or filters.
- Whitelist alerts@inflatableoffice.com in your email system.
- Allow a few minutes for delivery.
Can I send alerts to more than one person?
Yes. Enter multiple email addresses in Email Address(es) and separate them with commas.
Will the company email still receive the alert if I enter a specific email address?
No. When you enter email addresses in the alert, those addresses are used instead of the company email.
Can I customize the alert email?
Not in the Alerts Center. For supported email template changes, use the Email Center.
Why is the sales rep option not available?
The sales rep alert option requires the Workers Module.