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Wrong customer displaying in log (Alert: Customer Request: Send Contract)
Solved
Recently, whenever a customer requests a contract, the log is showing that we sent the contract link, but a different customer name is showing that they were sent the contract email. We are then getting phone calls that our actual customer/lead did not get the email...and looking into our leads and log screens, the same glitch for "Alert: Customer Request: Send Contract" is showing this same issue for all of our leads, all going to the same 1 customer name
The same problem
This is an alert email so it is sent to your company email. The system should show your company email. The bug here is that it is matching that email with a customer record. That customer it is pulling up has your company email as their email. I'll fix it so that it doesn't match to customers since it should not for alerts. It's just a log display issue. The email was sent properly.
This is an alert email so it is sent to your company email. The system should show your company email. The bug here is that it is matching that email with a customer record. That customer it is pulling up has your company email as their email. I'll fix it so that it doesn't match to customers since it should not for alerts. It's just a log display issue. The email was sent properly.
This is an alert email so it is sent to your company email. The system should show your company email. The bug here is that it is matching that email with a customer record. That customer it is pulling up has your company email as their email. I'll fix it so that it doesn't match to customers since it should not for alerts. It's just a log display issue. The email was sent properly.
This is an alert email so it is sent to your company email. The system should show your company email. The bug here is that it is matching that email with a customer record. That customer it is pulling up has your company email as their email. I'll fix it so that it doesn't match to customers since it should not for alerts. It's just a log display issue. The email was sent properly.
such a simple solution. I've deleted that customer information and should be good to go from here on.
Thanks again!
such a simple solution. I've deleted that customer information and should be good to go from here on.
Thanks again!
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