Wrong contract email being sent

Jonathan B. shared this problem ago

Solved

Hello,

In the contract tab, I am trying to send customer contracts to be signed. When I click to send the contract, the preview shows a different email template. Not sure how to solve this glitch. It may be an individual account problem.

The same problem

Comments (9)

IO S. ● 7 years ago

We had a bug with this that was just fixed. Please try again. Thanks.

URL

DeFrance G. ● 4 years ago

I'm having similar issue. It's sending the wrong contract I've selected as my default under "Contract Template".

URL

Susan M. ● 4 years ago

Do you have an lead # for an example?

URL

Jonathan B. ● 7 years ago

Still occuring as of 12:52 PM EST for me. Will try again in 30.

URL

IO S. ● 7 years ago

Can you send me the lead ID?

URL

Jonathan B. ● 7 years ago

1993607 is one of them.

URL

IO S. ● 7 years ago

Okay I have fixed this.

URL

Corey G. ● 7 years ago

We're experiencing the same issue currently on all leads.

URL

IO S. ● 7 years ago

Sorry. The issue of the name in the snapshot template should be correct now.

URL

Nicole T. ● 7 years ago

Same thing currently happening with me as of 5:15 pm. Lead #1993923 for reference.

URL

IO S. ● 7 years ago

Your issue was different. It was because someone used the contract email template to make additional templates. You can only have one contract email template. I've fixed it.

URL