Wrong contract email being sent

Jonathan Belgrave shared this problem 3 years ago
Solved

Hello,


In the contract tab, I am trying to send customer contracts to be signed. When I click to send the contract, the preview shows a different email template. Not sure how to solve this glitch. It may be an individual account problem.

Comments (11)

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We had a bug with this that was just fixed. Please try again. Thanks.

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I'm having similar issue. It's sending the wrong contract I've selected as my default under "Contract Template".

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Do you have an lead # for an example?

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Still occuring as of 12:52 PM EST for me. Will try again in 30.

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Can you send me the lead ID?

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1993607 is one of them.

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Okay I have fixed this.

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We're experiencing the same issue currently on all leads.

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Sorry. The issue of the name in the snapshot template should be correct now.

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Same thing currently happening with me as of 5:15 pm. Lead #1993923 for reference.

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Your issue was different. It was because someone used the contract email template to make additional templates. You can only have one contract email template. I've fixed it.