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why have the past 12 customers not opened there thank you email?
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None of my customers have left surveys although they ask too. I see none of the customers since april 5th have not opened the thank you email. I think something is wrong as many had requested i send them something to leave feedback but no one in past 12 consecutive jobs never opened the email. please look into.
Thank You Sean Parker
The same problem
The "Time Read" portion of the email log will not always display. We use a hidden image in the email to tell if the customer has read the email. If the customer's email blocks the image from displaying (many emails do), then we cannot see when the customer has opened the email.
It's also possible that the email is going to your customers spam box. If you'd like, we can set up emails to go from your server instead of ours. We just need to know the log in creadentials to your email server to change this.
The "Time Read" portion of the email log will not always display. We use a hidden image in the email to tell if the customer has read the email. If the customer's email blocks the image from displaying (many emails do), then we cannot see when the customer has opened the email.
It's also possible that the email is going to your customers spam box. If you'd like, we can set up emails to go from your server instead of ours. We just need to know the log in creadentials to your email server to change this.
The "Time Read" portion of the email log will not always display. We use a hidden image in the email to tell if the customer has read the email. If the customer's email blocks the image from displaying (many emails do), then we cannot see when the customer has opened the email.
It's also possible that the email is going to your customers spam box. If you'd like, we can set up emails to go from your server instead of ours. We just need to know the log in creadentials to your email server to change this.
The "Time Read" portion of the email log will not always display. We use a hidden image in the email to tell if the customer has read the email. If the customer's email blocks the image from displaying (many emails do), then we cannot see when the customer has opened the email.
It's also possible that the email is going to your customers spam box. If you'd like, we can set up emails to go from your server instead of ours. We just need to know the log in creadentials to your email server to change this.
IF CUSTOMERS ARE RECEIVING EVENT REMINDER EMAILS, wouldn't they also receive the "Thank You" or Training emails, if these are turned on? If going into spam or the hidden image are blocking "Thank you" or Training emails, wouldn't they also be blocking event reminders? I also see inconsistencies in customers receiving these communications .
IF CUSTOMERS ARE RECEIVING EVENT REMINDER EMAILS, wouldn't they also receive the "Thank You" or Training emails, if these are turned on? If going into spam or the hidden image are blocking "Thank you" or Training emails, wouldn't they also be blocking event reminders? I also see inconsistencies in customers receiving these communications .
There are many factors that play into this, but the short answer is "If it's in the email log, it was sent to them." After it's sent, it's all up the the customers email settings, spam box settings, email service provider, ect. Probably the most likely situation is that after the event reminder email, they just deleted the future emails before opening them. Another situation may be that they read the Event Reminder on one device which opened the "read notification," but read the future emails on a device that wouldn't open it.
The "Time Read" notification is not a good indication of if the customer has NOT opened the email, it is simply a good indicator that they HAVE opened it for sure (when it's possible for us to know).
There are many factors that play into this, but the short answer is "If it's in the email log, it was sent to them." After it's sent, it's all up the the customers email settings, spam box settings, email service provider, ect. Probably the most likely situation is that after the event reminder email, they just deleted the future emails before opening them. Another situation may be that they read the Event Reminder on one device which opened the "read notification," but read the future emails on a device that wouldn't open it.
The "Time Read" notification is not a good indication of if the customer has NOT opened the email, it is simply a good indicator that they HAVE opened it for sure (when it's possible for us to know).
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