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Why does the 'book date' not always log on each order?
Answered
3265667,2997867 as an example
We're trying to figure out why our numbers in the overview screen don't always match (top l;eft, bottom left screens). It turns out, many orders have no 'book date'. I believe we discussed this before, but what is causing some orders not to be assigned a 'book date' once we book them by taking a deposit?
The same question
Sorry for the trouble! Nothing should be clearing the book date automatically. I tested it a few times to confirm. As far as I can tell when the payment was entered on the contract tab of that lead, the book date was manually cleared (or the browser glitched and didn't send the data over).
If you do see it happen let me know any more details would be helpful. Is it always happening to the same worker or on the same computer or not?
Sorry for the trouble! Nothing should be clearing the book date automatically. I tested it a few times to confirm. As far as I can tell when the payment was entered on the contract tab of that lead, the book date was manually cleared (or the browser glitched and didn't send the data over).
If you do see it happen let me know any more details would be helpful. Is it always happening to the same worker or on the same computer or not?
Looks like it is every order that pays deposit by check...
Looks like it is every order that pays deposit by check...
3173635
2741641
3085363
3173635
2741641
3085363
I've figured out what's going on. When you save a payment it's also sending over the empty book date which is overriding what the status change sets it to. I'll have this fixed for the next release (due out in about a week).
I've figured out what's going on. When you save a payment it's also sending over the empty book date which is overriding what the status change sets it to. I'll have this fixed for the next release (due out in about a week).
Looks like this is still occuring, for some reason. Attached screenshots....
Looks like this is still occuring, for some reason. Attached screenshots....
If you look at the first screenshot, both of those orders were entered at 5pm yesterday. One was manually moved to deposit paid, but the bottom one took full payment at 5pm as well...
If you look at the first screenshot, both of those orders were entered at 5pm yesterday. One was manually moved to deposit paid, but the bottom one took full payment at 5pm as well...
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