Thank you email

The first 2 sent properly. If you have a lead in a contract, confirmed, or complete status and the event date passes, we send the Thank You email. You should not have leads in these statuses if you don't intend to execute the event. In the case of the canceled booking, you canceled after the event was marked complete and the email sent. Canceling sooner would have prevented the email.

My guess for the issue with the double send was one of the following:

1. Allow resend was accidentally marked on the lead
2. The resend button was accidentally clicked.
3. It was a temporary issue with our server where the logging of the first email was delayed

If you see more doubles, please let me know. Thanks.

Thanks. Anyway to prevent this particular email if the status is not confirmed (booking)?

Im guessing the double email was a server issue as it sent 4 double-emails to customers back to back on the same date...

Downgrade the status if it isn't a confirmed event before the book date.

ill take that as a no. thanks

You can mark it to prevent sending of that automatic email on the Auto Emails tab of the lead as well.