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Taxes calculated when they shouldnt be, question about exemptions

jason h. shared this problem 9 years ago
Solved

First of all, I think these items have always shown up as non -taxes, but for some reason on this order it is adding taxes. 740288


Additionally, when I select that customer (she's a repeat customer) after beginning to type her name, it shows (Exempt) in parenthesis, but there's not an option to select a previous exemption certificate when I click the "Exempt?" text....

Best Answer
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When you are using taxcloud the 'Taxable' flag on the prices is not used, instead if uses the Tax Category set on the rental item.


That particular customer had an exemption previously and we saved it, but on taxcloud's servers it couldn't be found. I'm not sure of the reason, but I will re-create the tax exempt certificate on this lead for you.

Comments (1)

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1

When you are using taxcloud the 'Taxable' flag on the prices is not used, instead if uses the Tax Category set on the rental item.


That particular customer had an exemption previously and we saved it, but on taxcloud's servers it couldn't be found. I'm not sure of the reason, but I will re-create the tax exempt certificate on this lead for you.

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