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Taxcloud charges default tax rate when address not found
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We have events with non-taxable items only. (1162384 & 1181223) Because TaxCloud cannot find the address it automatically charges the default tax rate. We can neither remove nor modify the tax charge. How do we proceed?
The same problem
I'll need more time to look into this one.
I'll need more time to look into this one.
I have fixed this issue. Simply edit the lead and click update to correct the tax.
I have fixed this issue. Simply edit the lead and click update to correct the tax.
Can you let us know the fix to this issue? These periodic outages make it tough to send an accurate no-tax contract to customers. It'd be nice to be able to override the tax to 0% rate....
Can you let us know the fix to this issue? These periodic outages make it tough to send an accurate no-tax contract to customers. It'd be nice to be able to override the tax to 0% rate....
To put in a default rate as a backup in case TaxCloud can't find the rate, go to Settings->Distance Charges->State and edit the flat tax rate. Do not check to override TaxCloud unless you always want to use the flat tax rate.
To put in a default rate as a backup in case TaxCloud can't find the rate, go to Settings->Distance Charges->State and edit the flat tax rate. Do not check to override TaxCloud unless you always want to use the flat tax rate.
This is not the issue. The problem is that the items are NON taxable, and because Taxcloud cannot find the address, it charges a default tax rate. Are you suggesting we change the default tax rate to 0? In that case, it'll work only on events with non-taxable items where the address isn't found, and we're back to square 1 with the taxable events....
This is not the issue. The problem is that the items are NON taxable, and because Taxcloud cannot find the address, it charges a default tax rate. Are you suggesting we change the default tax rate to 0? In that case, it'll work only on events with non-taxable items where the address isn't found, and we're back to square 1 with the taxable events....
The default rate of 8% is what you have listed in your account in the area I pointed you to. We choose your default rate in the case of a TaxCloud error. Are your addresses correct? TaxCloud uses USPS address verification in the process.
The default rate of 8% is what you have listed in your account in the area I pointed you to. We choose your default rate in the case of a TaxCloud error. Are your addresses correct? TaxCloud uses USPS address verification in the process.
Of course they are correct. If you look back at previous posts we've made, as well as direct emails, the resolution I get each time is "it must've been a temporary outage on Taxcloud's end...try it again".
I understand what the default tax rate is/means/does. I can't, however, have several phone staff in our settings changing tax rates each time there's an outage. IF we change it to 0%, then the problem won't be a problem at all when there's an outage and we're working on a non-taxable event....but will be if it's taxable. IF we change it to 6,7,8%, it won't be a problem when we're working on a taxable event....but will be on a non-taxable.
Hope that makes more sense
Of course they are correct. If you look back at previous posts we've made, as well as direct emails, the resolution I get each time is "it must've been a temporary outage on Taxcloud's end...try it again".
I understand what the default tax rate is/means/does. I can't, however, have several phone staff in our settings changing tax rates each time there's an outage. IF we change it to 0%, then the problem won't be a problem at all when there's an outage and we're working on a non-taxable event....but will be if it's taxable. IF we change it to 6,7,8%, it won't be a problem when we're working on a taxable event....but will be on a non-taxable.
Hope that makes more sense
Send us the leads and error messages when they happen. We haven't been able to reproduce it.
Send us the leads and error messages when they happen. We haven't been able to reproduce it.
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