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Tax Cloud Question: Cancelled Order
Answered
Lead: 2534329
Customer had already paid in full, the order was cancelled and a refund was provided but I do not see the reversing entry to Tax Cloud in the log, nor the reversing entry when I log into my tax cloud account. How can I ensure this tax liability is
relieved?
Thanks.
The same question
Cancelling the order doesn't assume you refunded the payment. You can either delete the payment on the contract tab or enter a new negative payment for the amount you refunded, or for taxcloud, you can go to the Log tab of that lead and you'll see there is a Return link next to the payment that you can click.
Cancelling the order doesn't assume you refunded the payment. You can either delete the payment on the contract tab or enter a new negative payment for the amount you refunded, or for taxcloud, you can go to the Log tab of that lead and you'll see there is a Return link next to the payment that you can click.
The refund is logged on the contract before it was moved to a cancelled status (came through paypal). When a refund is entered, will I still need to do the return through TaxCloud?
The refund is logged on the contract before it was moved to a cancelled status (came through paypal). When a refund is entered, will I still need to do the return through TaxCloud?
I don't think our code handles paypal refunds automatically, so you you'll probably have to use the Return link on the Log tab.
I don't think our code handles paypal refunds automatically, so you you'll probably have to use the Return link on the Log tab.
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