Surcharge % incorporating discounts
As I know, the surcharge should only be taking into consideration rental items and delivery. However if I add a discount and for whatever reason need to recalculate the fees it will now include the discount into the surcharge calculation, so now having a $500 rental with a $25 delivery fee and $50 discount makes my 8.25% surcharge calculate off of $475(500 + 25 - 50) making my surcharge $39.18 for a total of $514.18, as opposed to as it should be where the 8.25% surcharge should calculate off of $525 for a surcharge of $43.31, making the equation $500 + $25 + $43.31 - $50 for a total of $518.31.
I don't know how long this has been going on but it has undoubtedly cost us thousands in revenue due to larger than anticipated discounts. Need a response ASAP.
The same question
I'm not sure the history of the surcharge in your account, but it is currently set to be 8.25% fee on the total bill. When it is setup like that, it includes the discount since the total includes the discount. If you were to change it to % fee on rentals, you would not include the discount. However, it would not include any delivery fees or staff costs either. We have never had a way to charge it on both delivery fee and rentals but not include discounts or staff fees, etc.
I'm not sure the history of the surcharge in your account, but it is currently set to be 8.25% fee on the total bill. When it is setup like that, it includes the discount since the total includes the discount. If you were to change it to % fee on rentals, you would not include the discount. However, it would not include any delivery fees or staff costs either. We have never had a way to charge it on both delivery fee and rentals but not include discounts or staff fees, etc.
I'm not sure the history of the surcharge in your account, but it is currently set to be 8.25% fee on the total bill. When it is setup like that, it includes the discount since the total includes the discount. If you were to change it to % fee on rentals, you would not include the discount. However, it would not include any delivery fees or staff costs either. We have never had a way to charge it on both delivery fee and rentals but not include discounts or staff fees, etc.
I'm not sure the history of the surcharge in your account, but it is currently set to be 8.25% fee on the total bill. When it is setup like that, it includes the discount since the total includes the discount. If you were to change it to % fee on rentals, you would not include the discount. However, it would not include any delivery fees or staff costs either. We have never had a way to charge it on both delivery fee and rentals but not include discounts or staff fees, etc.
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