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strange things happening today
Solved
Hi,
Just wanted to be in touch. 2 colleagues shared with me various issues they were having. Just wanted to keep you in the loop. Here's what they said:
just an fyi as i know you were asking about IO stuff..... still having trouble on and off all day with it not connecting. it isn't my internet as everything else works ok. it's as if IO suddently "times out" for some reason. I have had to log in and out of it numerous times and even that doesn't always work. something you might want to let them know, thanks.
the other person said that one of her quotes didn't add properly. i looked into it and it randomly had a discount put in which is why it made the total of zero. ID: 675634
thanks,
The same problem
The internet was having some issues today that may have affected your connection to our website. We'll due what we can to mitigate this type of problem in the future, but there isn't a lot we can do.
Regarding the lead with a discount... the system will use the discount field if the subtotal, taxrate or the total is manually changed. So, most likely she accidently typed 0 or deleted the number in one of those fields it will put an amount in the discount in order to make the math work correctly. In order to fix it she must manually clear the discount field as recalculate will not remove the discount.
The internet was having some issues today that may have affected your connection to our website. We'll due what we can to mitigate this type of problem in the future, but there isn't a lot we can do.
Regarding the lead with a discount... the system will use the discount field if the subtotal, taxrate or the total is manually changed. So, most likely she accidently typed 0 or deleted the number in one of those fields it will put an amount in the discount in order to make the math work correctly. In order to fix it she must manually clear the discount field as recalculate will not remove the discount.
The internet was having some issues today that may have affected your connection to our website. We'll due what we can to mitigate this type of problem in the future, but there isn't a lot we can do.
Regarding the lead with a discount... the system will use the discount field if the subtotal, taxrate or the total is manually changed. So, most likely she accidently typed 0 or deleted the number in one of those fields it will put an amount in the discount in order to make the math work correctly. In order to fix it she must manually clear the discount field as recalculate will not remove the discount.
The internet was having some issues today that may have affected your connection to our website. We'll due what we can to mitigate this type of problem in the future, but there isn't a lot we can do.
Regarding the lead with a discount... the system will use the discount field if the subtotal, taxrate or the total is manually changed. So, most likely she accidently typed 0 or deleted the number in one of those fields it will put an amount in the discount in order to make the math work correctly. In order to fix it she must manually clear the discount field as recalculate will not remove the discount.
thank you
thank you
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