Some rental images not displaying on our emails

Lupe G. shared this question ago

Answered

The rental images for our theme banners in accessories are not showing up on the quote confirm email we receive. It shows up as a broken link. It looks like it's linking "up" to a main directory and not directly to IO's directory like the other rental items' images do. I've attached a screen shot to show you better. Thanks!

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Comments (2)

IO S. ● 9 years ago

It appears to working appropriately from my tests on our end. I think your email client is simply not downloading the full message. Often they will block images to either save on space or block certain image types due to securety concerns.

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Lupe G. ● 9 years ago

Previously, the image I showed you was through GoDaddy's Webmail client. Here I'm attaching another snapshot from a different lead, but this time I'm looking at it through my Mac's Mail program and it still has a broken link. It's only happening with the accessories images and I've replaced the images through the accessories tab in settings and through the accessories option within the rentals themselves. I can forward you the email as well if you'd like to see it.

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Tim B. ● 9 years ago

Please forward the email. Thanks.

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